FAQ

The FAQ page deals with the most frequently asked questions about website design and implementation and provides standardized answers. Here you may be able to learn about the reasons why something on our website is not working for you.

Questions about automatically translations.

• The automatic translation into my native language does not work. Everything is displayed in English or in another language.
  The autonomous translation into your native language depends solely on the basic language setting of your browser (settings-language). If this is set to French, for example, all texts will be displayed in this language, even though your device, such as a PC, may set to English language settings.
  Another reason could be a previously manually set language for our website, e.g. by another user. In any case, you can set your language by clicking on the blue world globe above. Here you can choose almost any language in the world. You can set the most important languages in the translation menu at the top right of the header. The manual setting for the language then applies permanently in the browser used for visiting our website.
  A final reason is using an outdated browser (e.g. Microsoft Internet Explorer) that can only display the site’s native language (English) or you use a script blocker.
  Last but not least, the behavior could be caused by the fact that you have deactivated the slider for peferences in the cookie consent manager or denied any consent.
   
  
• The manual selection of the translation language does not work.
  You are probably using the Microsoft Edge browser in Microsoft Explorer mode. Go to Settings and more (use ALT+F or the menupoint … above right) and Exit Internet Explorer mode in the pop-up window.
  You may also be using an outdated or unsupported browser.
  A script blocker could be causing this error or you have deactivated the setting for preferences in the cookie consent manager or rejected the consent altogether. Some times you have to reload the page to have an effect after changing the settings of the cookie consent manager.
   
  
• I would like to turn on automatic language translation again (autonomous language selection).
  You can only select automatic language translation again by deleting the googtrans cookie or all cookies for our website. How to delete cookies in the most browsers is described here.
   
  
• I do not understand the automatically translated text.
  Google’s language translation service sometimes works poorly.
  Set the language to English and translate the texts using another language service if you don’t understand English. Under certain circumstances, another browser translates the texts better, too.

Route planner questions

• I cannot find any route planner on your website. I see instead only a satellite map on the contact page!
  May be our cookie management is not working properly for you.
  However, you have put the slider Preferences to off in the cookie consent manager. This also turns off the route planner functionBut we suspect all you have to do is click the use Google Maps button to confirm that you’ve read the notice of using..
   
  
• The route planner does not accept my entered location and gives an error message.
  Change your input and enter another nearby location, for example.
   
  
• The route planner does not recognize my zip code and city.
  Enter only the city name or only the zip code. If necessary, add your country, separated from the other entry by a comma.
   
  
• No map is displayed and the route planner does not generate a route list.
  It is possible, that you are using a to old or incompatible browser.
  If you also get the error message “Error in the company address”, a script blocker blocks maps.googleapis.com.
   
  
• The printout of the route and the route description is unsatisfactory.
  You can only influence the appearance of the printout directly by setting the portrait or landscape format when printing. Experiment to see which format works best for you.
  Hoever, with the zoom and map pan function, you can display the map section that interests you in more detail beforehand. The details of this card are then printed out.
  Below you will find a brief description of how to use the route planner.

Generell Questions

What is JavaScript?

JavaScript is a description language that was originally developed for web browsers to evaluate user interactions (e.g. with forms), to change, reload or generate content and thus to expand the possibilities of the standard languages HTML and CSS for programming websites. Some JavaScripts also run on third-party servers, such as google maps. Unfortunately, in the past, hackers were repeatedly able to gain unauthorized access to user devices via JavaScript, although the responsible organizational unit quickly closes any security gaps that arise. Therefore, some users turn off JavaScript in their browsers as a precaution. They may also do this because they distrust the external scripts on other servers because of alleged data theft.

On Mathias Schäfer‘s website you will find further information on JavaScript and possible danger points. ( just in German)

Does JavaScript have to be activated in my browser?

JavaScript should be activated in your browser in order to be able to use our website to the full extent. In the main, JavaScript is only used on our website to enable image animations and translations into the languages offered. The forms and the route planner also require JavaScript support so that you can send us your request, as well as the cookie routine.

If you do not use or do not want to use the functions offered, you can deactivate JavaScript without any other restrictions.

Which browsers and devices does your website support?

We are not aware of any restrictions regarding compatibility to any actual browser. If possible, your browser should conform to the HTML5 standard.
Due to the responsive web design, most devices (mobile phones, tablets, notebooks or PCs), even older ones, can display the websites very well. The web pages automatically adapts to the size and properties of your display.

Why do you show a text description for images?

The image descriptions can be used by blind people via assistent systems that read this text aloud or translate it into Braille.

How do I resize images or text when viewing your website on a Windows PC?

You can easily enlarge or shrink elements on our website. Press at the same time the Ctrl key and several times the Plus key to zoom in or the Ctrl key and more often the Minus key to zoom out until the desired size is displayed.

How to use route planer?

The route planner should makes it easier to find the way to us.
You must enter at least your location. In the ZIP / City field, please enter the ZIP code and/or the name of the city. Enter the name of a street and a house number under Street and houseno. Both of the latter statements are optional, but leads to a more detailed description of the location and how to get there. Under Travel mode you can select a means of transport that you would like to use. Under traffic density you can have the currently reported traffic jams displayed graphically on the way to us.

It is not necessary to pay attention to upper and lower case letters. You can also use abbreviated spellings. For example, you can shortly enter “Sunset” as the street name if the town has either only a Sunset Street or a Sunset Boulevard. Abbreviations for names like “St” for “Street” or “Blvd.” for “Boulevard” or the abbreviations used in other languages are also acceptable.

You can move the map section in all directions. Simply hold down the left mouse button and move the mouse pointer or swipe your finger on the display in the appropriate direction. The plus or minus symbol can maximize or minimize the elements of the map display. Clicking on the little square in the map right above causes the map to go into full-screen mode, clicking again you returns to normal mode.

What does this symbol mean?

This icon indicates that the Google reCaptcha service is monitoring form submissions in the background. This identifies whether humans or machines (bots) generate the inputs. The latter are then prevented from doing so.

How does your website behave when using script blockers?

A script blocker is designed to prevent content such as JavaScript, Flash or iFrames from being loaded on websites. They are designed to improve browsing safety and in particular this should remove intrusive ads when websites load.

Script blockers can severely affect the functionality of our website. Essentially, translation and Google Maps functions, image animations or error messages are affected. If you block scripts, all you have to do is accept that the layout can’t be executed as perfectly. That’s all.

We can assure you that we want to protect our website visitors from opportunities for abuse. Our scripts are not intended to mislead, harass or bully you. Among other things, we also use software modules that are intended to protect you and us from misuse.

To use map services, you shoud not block google.com and googleapis.com respectively maps.googleapis.com.
To use translate features you should not block google.com, translate.googleapis.com and translate-pa.googleapis.com.
Our cookie routine relies on you not blocking cookiebot.com.